I am using CallManager 3.2.2c with Service Pack G. I have a CSS on my device (7960 phone) which allows long distance calls to the PSTN. When I go to the line appearance under Call Forward and Pickup Setting and forward all calls to a long distance PSTN number I am not sure if I need a CSS in the Forward All block. I would think that the CSS is inherited from the device, unless you specifically want to override the device CSS but this does not seem to be the case.
If I leave the Forward All CSS empty calls from internal phones will be forwarded correctly to the long distance number. However, an external call from the PSTN will not be forwarded to the long distance number and instead gets a fast busy signal.
Can anyone confirm what the correct behavior should be or if this is a bug in CM3.2.2c
The way that this is supposed to behave is that if on a line level you have a CSS of "none"on the CFA then the CSS is derived from the actual line and if the main CSS includes both inside and outside partitions then the Call Forwarding to the outside world would successfully go through. However, if on the the CFA parameter you have a CSS specified that includes only the inside partition then the Call Forwarding would fail. However, keep in mind that in the latter case the phone would still allow you to press the CFA button and enter the outside DN and it will look like the calls are being forwarded. However, the calling party will simply hear a busy when they call the "Forwarded DN"
I just learned from TAC that this behavior is in fact a bug. The CFA CSS should be inherited from the device, but it is not. TAC tested in the lab to verify that is was a bug. The only solution was to upgrade to CM 3.3.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...