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forward incoming calls directly to voice mail

If a user doesn't want to answer a call is there a way to press a button to send the call to Voice Mail instead of waiting for standard ringout

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Cisco Employee

Re: forward incoming calls directly to voice mail

No, there's no way to force the incoming call to forward to voice mail right away once the call's been offered already (i.e. by the time they know who it is) at the phone.

Unity does offer "Call screening" features if the call is being transfered through the Unity auto attendant - Unity asks the caller to say their name and that name is played to the target subscriber who then has the option of taking the call or sending them to voice mail.

This requires, however, that the call come through the Unity auto attendant - there's no way to do this if the call comes into the phone directly without Unity knowing about it yet.

Cisco Employee

Re: forward incoming calls directly to voice mail

This would be a feature of the phone system if available. For example, with Call Manager, my Cisco IP Softphone allows me to do exactly this. Check out...

http://www.cisco.com/en/US/products/sw/voicesw/ps1860/products_user_guide_chapter09186a00800bdb99.html#87593

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