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New Member

Forward on Failure vs. Forward on Busy

How does CallManager define a "failed" call as opposed to a busy? I am integrating CallManager with ICM and trying to get CallManager to forward the call to a different number if the call fails due to the ICM PG being offline. Right now I have to set the extension to forward on busy in order to make this work. But this is not the desired behavior as there are times when we want the line to be busy.

Thanks.

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New Member

Re: Forward on Failure vs. Forward on Busy

It is very difficult to simulate a forward on failure scenario, Forward on Failure is when the call manager is trying to place a call and if the ports fails (mostly software break) then it follows the forward on failure scenario.

When the CRS Server or any other application server is offline or down, it is considered being busy & not failure and the call follows the forward on busy scenario.

Hope it helps.

1 REPLY
New Member

Re: Forward on Failure vs. Forward on Busy

It is very difficult to simulate a forward on failure scenario, Forward on Failure is when the call manager is trying to place a call and if the ports fails (mostly software break) then it follows the forward on failure scenario.

When the CRS Server or any other application server is offline or down, it is considered being busy & not failure and the call follows the forward on busy scenario.

Hope it helps.

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