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Forward to voicemail goes to opening greeting

Using CCM 3.01 and unity 2.46 we have set up forward busy and forward no answer through 3 different extensions. On the final extension I have a forward busy forward no answer pointed to x2501 which is out first voicemail port. I would expect this to go to the voicemail for that extension, however it goes to our opening greeting (which is 2501). Any ideas (other than upgrading;-)?

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Bronze

Re: Forward to voicemail goes to opening greeting

The extension is defined in Unity for that phone? If the extension is not defined and unknown, Unity will default to the opening greeting.

If you want, please provide more information re: extensions and the cfw and cfna so we can get a better picture of what may be happening.

Rick

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