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Forwarding call and keeping CLIP caller

Hello,

 

Setup:

Voice Gateway 2901 with virtual Call manager 9.x software.

 

Situation:

Caller with calls the support 911/000.000 line with his cellphone 0123/456.789 and after the office hours or when nobody picks up the phone within specific time frame the call is forwarded to a mobile number of a support member 0987/654.321.

The support member gets a call of the voice gateway 911/000.000 so if he misses the call he is unable to call the customer because for him the number 0123/456.789 is never known...

I know it is possible to forward the call using the identification of the caller instead of the gateway. The bigest phone provider of Belgium (genre AT&T, Verizon, etc.) does it on its own sold Cisco hardware but is not willing to give this to privatly owned Cisco hardware...

 

Kind regards and thanks for the help !

 

1 REPLY
VIP Super Bronze

If the carrier won't let you

If the carrier won't let you set the ANI to a TN that you don't own (e.g. 0123/456.789) then you're stuck. Some carriers will let you overcome this restriction by adding a Diversion or RDNIS field equal to a TN that you do own on the outbound call.

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