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Forwarding station not showing up.

admin_2
Level 3
Level 3

Call Manager version 3.12c<br>TSP version 3.0.1.32<br>Unity version 3.0 Build 3.0(3)<br><br>Configuration:<br>Number being called is 937.555.7331. CM has a pilot point setup as 7331. The hunt group looks for WA users logged in, then as a last resort tries extension 6201 (the primary/first extension on the phone, which is a 7960).<br><br>Issue:<br>After business hours, the Operator running this phone does a CFwdAll to 5003 (Unity voice port). When calling 937.534.7331, the Call Viewer shows a Dialed Number of 5003 and a Calling Number of the external caller's Caller ID string. However, the forwarding station is blank. It would assist me a whole lot of muches if the Forwarding Station would display the extension doing the forwarding (i.e. 6201).<br><br>Question.<br>Is this feature by design because I am hitting a hunt group first or . . . ?<br><br>

4 Replies 4

kechambe
Level 7
Level 7

Can you get a CCM trace of this and post it?
http://www.cisco.com/warp/customer/788/AVVID/cm_trace.html

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

Not applicable

I'll get that for you, hopefully a little later today . . . we just went live at a location and am wall to wall. Thanks for the response . . .

Alright. It sounds to me like it could be a bug...

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

Not applicable

When you can, see http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=Unity3x&Number=8763&page=&view=&sb=&vc=1#Post8763 This issue was reported by the former phone administrator at this location (I am the integrator). I have worked around this a little differently . . .

Traces may not need to be done after all . . . let me know.

Thanks for your time,
David

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