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Forwarding Voice Mails

Is there a way for the user to get a different confirmation message when forwarding a voice mail? Currently, if you enter an extension, it just says: "Added". It would be more comforting to the user to either hear the person's name or extension number when they transfer a message.<br>I have looked through Unity as well as this message board, but cannot find anything. My apologies if this is obvious or has already been addressed! I do know that you can change back and forth between forwarding messages by extension and by name, but that doesn't solve the problem.<br><br>Thanks,<br><br>Eric<br><br>

4 REPLIES
Anonymous
N/A

Re: Forwarding Voice Mails

Yeah, you can adjust the registry to always spit out the name when adding users to lists. Some folks find it annoying since they just heard the name a second ago and they don't want to hear it again.

check out this post for the registry edit in question:

http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=ipswitch&Number=3058&Search=true&Forum=All_Forums&Words=HKLM&Match=Entire Phrase&Searchpage=0&Limit=25&Old=1month&Main=2722



Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Forwarding Voice Mails

Thanks...but now I AM confused. We are NOT hearing the name at all. We have selected (under "conversation", I believe) forward messages by extension rather than by first name or last name. So, when a user forwards a message, all they get is "added" without any mention of the person's name or extension that the message was just transferred to. This creates a problem, because our users do not have that "warm fuzzy feeling" that their message went to "John Doe" at x5545 as they had intended or if they accidentally sent it to the CEO at x5554!!!!

I am unlear, what you mean when you say that they just heard the name a second ago...

Thanks Again,

Eric

Anonymous
N/A

Re: Forwarding Voice Mails

I meant when addressing by name... if you spell a name that matches several folks you get a list and some folks find it annoying to select "jeff lindborg" and then to hear "jeff lindborg added" right after that. This would apply when addressing by ID.

The registry edit will take care of your problem.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Forwarding Voice Mails

As a side note on this one... you shouldn't have to reboot Unity before it takes effect so you should be able to drop the change into the registry and give it a try.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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