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Community Member

free caller id tool for external call?

Hi,

One of our client wants to know who is maliciously calling her but everytime the phone (7940G) rings, it only displayed "unknown number" or "external call". When I look at the CDR, there's no number for external call only calls from internal which of course I don't need. I also used the CAR's Malicious Call Details but no results. Can someone suggest a free tool or plugin for this?

We got CCM 4.1(3)sr3a.

Thanks

Robert

2 REPLIES
Gold

Re: free caller id tool for external call?

If the phone shows external call, then the CLID was not received by CM. You might want to contact your Telco to know why they did not fwd the caller ID.

Hall of Fame Super Gold

Re: free caller id tool for external call?

Hi,

Depending on your telco, they can activate Call Trap or Trace (in the US). See point 22 of:

http://www.privacyrights.org/fs/fs19-cid.htm

Hope this helps, please rate post if it does!

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