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Freeze 7960

I reset my 7960 with 123456789*0# and now it's frozen screen "Cisco logo + java"

Anybody can help me?

7 REPLIES
Hall of Fame Super Red

Re: Freeze 7960

Hi Peterson,

The method using 123456789*0# does not work for doing a factory reset on a 7960. Try power cycling the phone first and then if you need to do a factory reset follow this method;

Reset the 7940 and 7960 IP Phones to the Factory Default

Complete these steps:

Go to the main Date/Time window.

Press **# to unlock Network Configuration on the phone.

Press Settings.

The Network Configuration lock symbol must be unlocked. If not, exit to the main window and press ** # again.

Press 3 on the keypad (or scroll down) for Network Configuration.

Press 33 on the keypad (or scroll down) to Erase Configuration.

Press softkey Yes.

Press softkey Save.

The phone must now be reset.

From this doc;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml

Hope this helps!

Rob

Please remember to rat helpful posts.....

New Member

Re: Freeze 7960

Hi Rob.

The Phone 7960 isn't loading! it's locked in the screen "Cisco logo"

Hall of Fame Super Red

Re: Freeze 7960

Hi Peterson,

When you power cycle the phone can you please try leaving it disconnected for at least 5 minutes.

Let me know.......

Rob

New Member

Re: Freeze 7960

Hello Rob.

It is disconnected there is more than 24 hours and nothing

New Member

Re: Freeze 7960

Peterson,

Do you see if is a network configuration needed like DHCP/Static IP adress, TFTP server, etc?

New Member

Re: Freeze 7960

It's OK.

DHCP and TFTP Server.

I did access console in the Phone and it's get dhcp and tftp.

The error message is something like "Led Failure"

New Member

Re: Freeze 7960

It could be a defective phone.

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