I dont know which version of CM you have, but this is something generic for all versions, if you are using pilot point and Attendant console :
In the hunt group config, add a voicemail port at the end of all the hunt group members and put a check on the "always route" option. This way the call will be sent to Unity and the caller can in turn leave a message or dial some other extension.
If you want to send the call to some specific user's voicemail, then create a dummy phone and add it at the end of the hunt list. Call forward all on this phone to voice mail. Create a voicemail profile and mask it with the DN of the original phone, to whose voicemail you want to send the call to.
This way, when the call goes to Unity, unity will check the mask and think as if the call is coming from that particular extension and will thereby send it to its voicemail.
If you are using hunt list and line group, (with Callmanager 4.x and above),then you can add the line gourp for voicemail ports in the hunt list and roll over calls to it.
Hello. I have similar problem. After unsuccesfull hunting I want to play prompt from IVR. That means i want to redirect to CTI_Route point with DN 2500 (in my case). But i can't add this in line group. It is impossible. So i created dummy user 2510 and redirected him to 2500. So now if i call directly from the phone 2500 or 2510 i can hear the message. But if the phone 2510 is added at the end, hunt pilot ignores forwarding to 2500 and i get busy tone.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...