Hi, jlindborg<br><br>I encountered the same problem about "CallHandler Prompts 3.x" that you have posted the solution on "1/24/02 01:23 PM". First of all, thanks you!<br><br>Surely, it is ok for the subscribers that use personalized greetings. However, it is odd for the subscribers that use system greeting.<br><br>i.e. "Sorry, ext <###> is busy or doesn't answer" and then start recording.<br><br>Is it possible to combine AvPhGreet016.WAV with "is busy or doesn't answer" so that the caller can hear the whole original greeting ?<br><br>If possible, what and where to change?<br>If not possible, is there any alternative to make the subscribers feel comfortable to use original greeting?<br><br>Thanks!!<br><br>Rayon<br><br>
As you know, AvPHGreetENU016.wav = "You may record the message at the tone......" AvPHGreetENU037.wav = same as AvPHGreetENU016.wav AvPHGreetENU019.wav = " is busy or doesn't answer"
If we just only replace 016.wav and 037.wav by a silent prompt, it is OK for subscriber using their geetings. But for the subscriber using system greetings, they will lose part of greeting which is replaced by the silent prompt.
i.e. "Sorry, extension XXX is busy or doesn't answer. 'beep' " and then the unity start recording the message.
I mean I will take the following action: AvPHGreetENU019.wav REPLACED BY AvPHGreetENU016.wav + AvPHGreetENU019.wav AvPHGreetENU016.wav REPLACED BY AvAddrSearchENU003.wav AvPhGreetENU037.wav REPLACED BY AvAddrSearchENU003.wav
After these changes, the system greeting for subscriber will become "Sorry, extension XXX is busy or doesn't answer. You may record the message at the tone .....'beep' " Do you think my action can get what I want? Thanks.
Actually, I think we have seperate prompt files (37 and 16) because they are used in the two different spots (i.e. for the subscriber with a greeting and for the subscriber without a greeting). Did you first try only replacing one or the other with silence? This may do exactly what you want.
if that doesn't work, you can concatonate those two prompts using something like CoolEdit (I've done this, it sounds fine). Remember to back these up, however, since Unity ugprades will write over them with default prompts without asking.
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the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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