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Future Functionality?

I am looking for a way to configure basically a filter on my Unity accounts. I would like to play different greetings based on the callers number. Has this functionality been looked at all. I know you can have separate greetings for internal/external callers but I am looking for a little more granularity.

Cisco Employee

Re: Future Functionality?

Depends on how detailed you need to get with it... you can certainly create call routing rules and route inbound calls to specific call handlers/subscribers based on the calling number today. However if you're looking for individual users to be able to create seperate greetings for their spouse, co-workers, friends, unknown callers etc... based on a list of possible calling numbers then no, this isn't something you can do and as far as I know nothing of this sort is on deck.

As with all such feature requests your best bet is to talk to your account team and ask them to stick a PERS in for it to get it on the list to be evaluated.


Re: Future Functionality?

Thanks for the info. Only reason I ask was that it was for a CallCenter who wanted calls sent from IPCC went to one greeting for an agent, and any other calls went to a personal greeting.