Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

fwd msg to e-mail system

I have a client with a standalone unity (3.1.5) & call manager 3.2c. Client does not use exchange, they use smtp for e-mail server. Can Unity be configured to send or copy subscriber voice messages to the user's e-mail account?

Thanks

Rob

3 REPLIES
Cisco Employee

Re: fwd msg to e-mail system

Your best option here is to use VMI - this option sends an email to any SMTP address every time a user gets a new message - this email includes a link to a web based inbox to show you voice mail messages and let you play them back/delete them etc... this keeps your MWI/notification devices in sycnc where as just sending a copy of the message wont do that.

you can read a little about this in the user guide found here:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/ug/ug_313.pdf

setting it up is found in the administration guide under notification devices:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/sag313/sag_0170.htm#xtocid11

New Member

Re: fwd msg to e-mail system

Jeff:

Thanks

I know there would be problems with the mwi's if a copy is sent, but can it be done?

Is VMI an option that must be purchased?

Rob

Cisco Employee

Re: fwd msg to e-mail system

yes, VMI is an option that must be purchased.

It's more than just MWIs getting out of synch and notifications not working - if we send a copy to another mail system then another copy sits in the user's inbox... their inbox will eventually fill up if they don't log in over the phone and delete those messages manually. If you move the message instead of copying it then you wont have phone access to your voice mail. Yuck.

This is a really poor solution and we wont support you doing it.

114
Views
0
Helpful
3
Replies
CreatePlease to create content