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G729 / UM / VM forwarded via email / cannot play

Hello, I have Unity 3.0.2 using G.729 with Unified Messaging. Using G.729 to conserve bandwith across WAN. When a user receives a voicemail, and forwards it via email, the recipient of the .wav attachment is unable to play it. I cannot recall the exact error message. I think its "an invalid media type was specified" displayed in Windows Media Player. Error ID = 0x80040200, Remedy ID = 0x00000000<br><br>It appears this is related to using G.729 instead of G.711 to record messages, and I've researched and found that Windows Media Player does not have codec support for G.729.<br><br>Anyone have suggestions for a player that will play the .wav attachment? Or, must I go back to G.711.<br><br>

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Re: G729 / UM / VM forwarded via email / cannot play

The Cisco Viewmail for Outlook (VMO) plug-in for Microsoft Outlook will play the g.729 format. Since this is a licensed product you should contact sales if you are interested in adding it.

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems

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