07-26-2002 12:38 PM - edited 03-12-2019 08:05 PM
I am having the same problem with the garbled voicmail except it is from inside or outside it doesnt matter..should I still run wavegain and or quietprompts?
07-26-2002 12:44 PM
Unity 3.x ships with prompts recorded at a lower level (quiet prompts) what version of Unity are you running? What telephone system are you integrated with? What codec are you using?
07-26-2002 12:56 PM
313 unity
314a callmanager
g711 codec
07-26-2002 01:16 PM
Are the messages really garbled, or they just to hot?
See the 3.1(3) release notes for more information on Automatic Gain Control (AGC) and the desired settings.
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/rel_note/cu313rn.htm#xtocid65
07-26-2002 01:18 PM
Well, that is what I thought or perhaps people calling in had their cell phones and it was a bad connection...that is what I told people...well I finally sat down and did some testing on my own to find out that yes it is garbled....thanks
07-26-2002 01:28 PM
I just checked out that posting you gave me and the acgsamplesize setting is 20000 and on the paper it says it should be 8000 as well as the acggainthreshold is 40 instead of 5..could this be why..?
07-26-2002 01:35 PM
It is possible, we found out after 3.1(3) started shipping that the default settings were not optimal for all sites, so we updated the release notes with new optimal settings. Let me know if the new settings resolve your problem?
07-26-2002 01:37 PM
will do thanks
07-30-2002 06:25 AM
I made the change in the registry and it worked like a charm. Thanks for the help!!!
07-26-2002 04:58 PM
There is a good tech tip on this issue - it will happen if you upgrade from 3.1.1/3.1.2 to 3.1.3 and you don't have AGC enabled.
http://www.cisco.com/warp/customer/788/AVVID/white_noise.html
It is a very easy registry to adjust. Give that a try and let us know.
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