06-09-2003 01:28 PM - edited 03-13-2019 12:15 AM
this is a 3.15 unity with 3.2c call manager. system went online the other day.
callers are complaining that the main greeting sounds garbled at times.
calls to phones sound fine. i've also called a phone, fwd'd to voice mail & heard the subscriber greeting fine but the unity system message behind it was garbled.
does anyone have any idea what's causing this?
thanks
rob
06-09-2003 02:09 PM
Check the audio file from the link below - do the greetings sound 'garbled' in the same way?
http://www.cisco.com/warp/public/788/AVVID/Robotic_audio_from_cat6k.wav
If so, the issue is http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdx36894
The audio troubleshooting page here goes into more detail on 'garbled' messages:
06-09-2003 02:14 PM
gateways are mgcp 3620's.
is the mgcp playout adaptive 60 40 200 command need to be added or is it the default value?
rob
06-09-2003 02:21 PM
The command should be added to workaround the issue on the mgcp gateway.
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