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Garbled voicemails in Unity

Any reason why users would randomly get garbled voicemails in Unity 2.4.6?<br><br>

  • Other Collaboration Voice and Video Subjects
4 REPLIES
Anonymous
N/A

Re: Garbled voicemails in Unity

What kind of telephone system & integration is being used?

Anonymous
N/A

Re: Garbled voicemails in Unity

We are using Cisco Call Manager v3.09 with TAPI integration and we are using Cisco 7960 and 7940 IP Phones.

Anonymous
N/A

Re: Garbled voicemails in Unity

A few more questions:

Which TSP is being used?
Is Unity enabled for G729?
Which WAV record format is Unity using?

Are there any trends in the sources of the garbled messages? For example, do they only happen on calls that come in over an analog gateway?

Have all of the IIS servers on the network been patched for the Code Red vulnerability?

Anonymous
N/A

Re: Garbled voicemails in Unity

It could be a mis-match in the WAV driver's record gain setting. Check out this link to some troubleshooting...

http://www.answermonkey.net/AudioDecision.htm


Steve Olivier
Software Engineer
Cisco Systems

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