Gateway Utilization report error: 10012 Database error

[valagappan]

I have a CCM 4.1(3)sr1 with one Pub and 3 subs. Installed CAR and can get reports for individuals and users. Gateway Detail and Summary reports are also fine.

But when I try to get report for Gateway Utilization I get the following error:

Error Code: 10012

Error Description: Database error. Contact System Administrator.

If anybody has seen this before, I really appreciate if you can share your ideas or suggestions. Thanks a lot.

Veera

[jbarcena · Accepted solution]

There is a bug but not on the version of CCM that you are running (CSCea74562), I have also seen that when CAR has a wrong refernce to the DB it causes that issue and reinstalling CAR plugin resolves the problem.

[valagappan]

Cool! That did the trick! Thanks heaps.