I was wondering if there is a supervisor view or something that I can configure in the IPICD software that can be installed on the help desk's supervisor's PC so that he/she can monitor what help desk resources are logged into the contact center at any given moment in real time.
Browse to the CRS Appadmin page and go to plug ins. That is where you will download the Supervisor Desktop. In Deskton Administrator you have to specify that user as a Supervisor. Read the CRS docs to get a better idea.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...