Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

generating call tracking number in IPCC express

Just installed an IPCC express enhanced system. Was wondering if we could somehow generate a random "callnumber" that can be popped via the enterprise data window. Our customer would like to use this to enter into an external database for call tracking purposes.

2 REPLIES
Silver

Re: generating call tracking number in IPCC express

Here is the link to the configuration guides. You might want to take a look at it to check if this option is available. I am not however aware of this option.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_configuration_guides_list.html

Blue

Re: generating call tracking number in IPCC express

I would suggest using the Session ID. You can use this to map to the ccdr records located in the cra_ccdr database. Write the session id to your db.

126
Views
5
Helpful
2
Replies
CreatePlease to create content