Generating top N calls report using ART gets the dc directory failed

[asakr]

I have cm 3.12C with ART 1.1.1SPA installed. when i enable generating daily top N calls report, it makes high cpu utilization for many hours and the dc directory fails when art scheduler service restarted at midnight, then i can not access the user global directory using cm admin web page. Finally, i have to uninstall the dc directory and clean registery then re-install it again. Is there any solution to avoid that?

[ciscomoderator]

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center (http://www.cisco.com/tac) or speak with a TAC engineer. You can open a TAC case online at http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.