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Getting bogus voice mails of 35 seconds each.

I have a Unity server 3.1.5, with Exch 2000. All of a sudden, subscribers are getting calls from somewhere, they last for 35 minutes. They get notified but when they go to retrive them, nothing is there. With this customer, they have a PBX at each remote site. After three rings, the PBX forwards the call to the main site that has the Unity servers. When I make a call to a subscriber, I get three rings, I see on the status monitor that the call is answered but the phone keeps on ringing. Is this a PBX issue or did something happen to the Unity/gateway. What can I look for?

New Member

Re: Getting bogus voice mails of 35 seconds each.

What is the integration to the PBX?

Re: Getting bogus voice mails of 35 seconds each.

The integration is AMIS off of another Unity server. The issue was resolved last night. It was a telco issue. The D channel (PRI to the telco network) bounced on the gateway, a CMM. It some how messed up the communication to Unity. (the CMM is in a 6509, which connects to a 4507, which connects to the LAN on which the Unity servers sit). We bounced the PRI interface and the vmail seems to be working properly now. Not sure how a D channel bounce on the telco side affects communication to Unity but it's working now. Thanks.