I have a Unity server 3.1.5, with Exch 2000. All of a sudden, subscribers are getting calls from somewhere, they last for 35 minutes. They get notified but when they go to retrive them, nothing is there. With this customer, they have a PBX at each remote site. After three rings, the PBX forwards the call to the main site that has the Unity servers. When I make a call to a subscriber, I get three rings, I see on the status monitor that the call is answered but the phone keeps on ringing. Is this a PBX issue or did something happen to the Unity/gateway. What can I look for?
The integration is AMIS off of another Unity server. The issue was resolved last night. It was a telco issue. The D channel (PRI to the telco network) bounced on the gateway, a CMM. It some how messed up the communication to Unity. (the CMM is in a 6509, which connects to a 4507, which connects to the LAN on which the Unity servers sit). We bounced the PRI interface and the vmail seems to be working properly now. Not sure how a D channel bounce on the telco side affects communication to Unity but it's working now. Thanks.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...