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New Member

Goldmine application integrated with Call Manager

Hello all,

Anybody integrated Goldmine CRM application with Call Manager?

Thanks in Advance

Ricardo

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4 REPLIES
New Member

Re: Goldmine application integrated with Call Manager

Ricardo,

It depends on what you are trying to do.

As I understand it, Goldmine's desktop client is TAPI compaitble - so dial-out using the Cisco TSP should not be a problem.

If you are trying to screenpop on inbound then you will need an additional application such as Cisco's ICD/IPCC or Arc Solutions (arcsolutions.com) Screenpop which supports Goldmine..

Regards,

Justin

New Member

Re: Goldmine application integrated with Call Manager

Actually, Goldmine is not TAPI compliant. There is a third party appication supported by Goldmine that interfaces between the TSP and Goldmine though. We have one client using it - not very reliable.

New Member

Re: Goldmine application integrated with Call Manager

Thanks for the prompt reply. Do you have the name of the third party applications and the problems your Customer went through?

Best regards,

Ricardo

New Member

Re: Goldmine application integrated with Call Manager

Ricardo,

check out www.arcsolutions.com/cisco

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