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Greeting volume

I have users who are complaining that their greeting is playbacked very low. Do I have to install wavegain to correct this problem? I am running version 2.4.6.102.<br><br>

6 REPLIES
New Member

Re: Greeting volume

What integration are you running on? Is it IP or a PBX?
If you are IP, are you using the G729a promptset?
If you need to use the WavGain utility here is a post to help you out -
http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=ipswitch&Number=1449&page=&view=&sb=&vc=1#Post1449

Anonymous
N/A

Re: Greeting volume

The default prompt set that comes with Unity are recorded a little loud based on default record volume for the Cisco phone equipment… the original prompt set was leveled based on the Dialogic output defaults which are about 20dB higher than Cisco’s phone and router equipment (although there is unfortunately no standard for output levels across all equipment so we kinda get squished in the middle sometimes). By default the playback level of all files is set lower and the record volume is bumped up a bit to try and compensate (these are the values you can twiddle with in the registry using WaveGain).

There are a set of prompts recorded about 20 dB quieter than the default set which should help even things out. You might consider installing those and then fiddling with WaveGain until the record/playback is even across the whole spectrum. Be sure to test outside callers coming in on a gateway or the like as well since the gateways have their own volume adjustment independent of us.

You can pick up the prompt sets from:

http://www-vdtl.cisco.com/rtp-evoice/unitysw.htm

There’s one for G729a and one for G711… you’ll want to snag the set based on what codec you’re using.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Greeting volume

I tried to access the link you had listed-http:\\www-vdtl.cisco.com/rtp-evoice/unitysw.htm and it says link not found. Has anyone else had this issue. And do we know if there is another way to get the info.

Dave

Anonymous
N/A

Re: Greeting volume

They're supposed to expose that link to the world this week... I'll keep bugging the powers that be. I'll post a note out here about it when it's visible outside our network and problem make the post stick to the top of the sort order since this issue comes up so often.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Greeting volume

I'm also in need of the link to the quiete prompt set utility. If it has been released, could you post it, or post the link to the post. ;) I can't find anything for the new link in the forum.

Anonymous
N/A

Re: Greeting volume

The quiet prompts for both 711 and 729a formats are available on CCO now... the link is:

http://www.cisco.com/cgi-bin/tablebuild.pl/unity



Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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