greetings too soft

[admin_2]

this is a unity 2.3.People are complaining that when they are leaving a message for someone the person's personal greeting is too soft.They say that no matter how loud they speak into the phone and record their greeting its still soft.Is there a place we can turn up the volume ?this is a normal PABX used and not anything to do with Voice over IP<br><br>

[#2]

Are prompts playing soft as well or is it just user recorded greetings? How about messages left internally? What about message left from outside?

If it's just greetings that are soft, there's a problem... you can adjust playback volume for dialogic but it affects all playback (prompts, greetings, voice messages). You can also adjust the AGC such that inbound recordings (voice messages and greetings) are "moved" lower or higher towards a set dB level.

But if your prompts are OK and greetings are too soft, cranking up the over all playback volume will make your prompts too loud. Similiarly if voice messages are OK, if you bump your record adjustment up now voice messages will be loud.

We don't normally have problems like these with Dialogic boards since their drivers support AGC which works reasonably well at leveling everything out. Typically most reports with analog equipment have to do with internal vs. external calls having wildly different volume levels due to issues with "hot" lines coming in off the CO and the like.

If you can characterize the volume issues more specifically maybe we can come up with an action plan.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[#3]

Only the Personal Greeting's are soft when externals callers dial into someones mailbox. Internal callers the volume is fine. They have tried to record the greetings in many different ways, phone, headset, hands-free and through their soundcards in the PC. You mentioned "Hot Lines" in the previous email coming over the CO.
Could you please go a little more indepth in these matters to help us understand.

Many Thanks.

[#4]

What you describe is a little on the odd side since what normally happens is the record volume varies based on the source (i.e. internal lines are OK, outside callers come in hot or cold, cell phones can be too quiet etc...). The prompts are all one volume and the subscriber checking messages complains of them being too loud or quiet depending. Greetings have the same problem messages do based on the record source.

It's odd the internal callers are OK with greetings but external callers are saying they're too soft since Unity plays out at the same static level (i.e. we don't adjust output volumes dynamically... it's the same level across the board). So internal callers should hear the same volume compared to the system prompts that outside callers hear. They can ALL be louder/softer based in internal/external lines but not just greetings. Perhaps the description is getting mixed up along the line... I find complaints about volume issues are often described differently by folks.

Either way, check out this link for a run down on the current volume work arounds:

http://www.answermonkey.net/AudioDecision.htm

Unity 3.1 will come with Automatic Gain Control that will allow us to much more effectively deal with this issue by dynamically adjusting the record and playback level to work towards a set dB level... that will help this a lot.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[akerr1527]

Jeff,

Is there "quiet prompts" for Unity 2.4.5.66?

[#6]

The first set of quiet prompts recorded were for 2.4.6 build 102 I'm afraid.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)