Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Griffin iMic fixed audio with callmanager 5.0

Has anyone had any luck getting the Griffin iMic USB fixed audio adapter working with CallManager 5.0 linux? Do I need to load any special drivers on the server?

5 REPLIES
Silver

Re: Griffin iMic fixed audio with callmanager 5.0

Check the iMic supported servers:

http://www.cisco.com/en/US/partner/products/hw/voiceapp/ps378/products_qanda_item09186a008010a802.shtml

I seems that the documentation hasn't been updated in a while, since it is supported on CCM 4.X but there is no info available for CCM 5.

New Member

Re: Griffin iMic fixed audio with callmanager 5.0

I went through the Griffin iMic issue a month ago for an existing CCM 4.1 deployment.

After seeing on Griffin's website that their iMic is/was only certified for Windows XP and Mac OSX, I contacted their tech support. Below is their response to the Cisco MoH URL.

"That page is a Cisco document, not a Griffin document. We have never claimed compatibility with that system on our website or in any of our documentation. We have contacted Cisco a number of times asking them to remove the document because it has not been authorized by our company. If Cisco says they support it, then perhaps try contacting them, but we do not support the use of iMic in any other systems than Mac OSX and Windows XP SP 2."

I contacted the TAC and was given the same information that was found in the MoH documentation. No clarification.

I then contacted Cisco's PDI help desk and received the below responses.

Initial response: "The iMic cards that were supported are no longer in production. If you were able to get an older iMic card that supported Windows 2000, it will work with on the CallManager 3.3 servers, and will be supported by Cisco TAC. But the newer iMic2 cards are not supported."

Final response: "Since those cards are no longer available, we do not have a supported sound card for CallManager 4.x. I'm not sure if this is a valid option for you or not, but in a few weeks Cisco will have it's own sound card for CallManager 5.0, you could upgrade your CallManager."

Hope this helps,

Jason

New Member

Re: Griffin iMic fixed audio with callmanager 5.0

The Cisco audio adapter for CCM 5.0 has been released. Below is the info.

MOH-USB-AUDIO= Music On Hold USB Audio Adapter USD 99.00

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_implementation_design_guide_chapter09186a0080637422.html

Jason

Blue

Re: Griffin iMic fixed audio with callmanager 5.0

does this part number also work on CM 4.1 and 3.x?

New Member

Re: Griffin iMic fixed audio with callmanager 5.0

I've been told MOH-USB-AUDIO= is supported only in 5.x and beyond.

172
Views
0
Helpful
5
Replies
CreatePlease to create content