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New Member

hardphone reboot if pc connected

Hi,

On 7941GE with CCMBE 6.1.1, if PC is connected on PC port, the phone reboot....

if no device is connected the phone is operational...

I think this is a hardware problem, but if you have already met the problem

this hardphone is new..

4 REPLIES
Hall of Fame Super Gold

Re: hardphone reboot if pc connected

Hi, which FW are running on the phone? It probably needs an update.

New Member

Re: hardphone reboot if pc connected

Hi,

all 7941GE phone are on SCCP41.8-3-3SR2S

only this phone have a problem

bye

Hall of Fame Super Gold

Re: hardphone reboot if pc connected

Then indeed you might have an hardware problem however before raising an RMA I would try "factory reset" on the phone, hold # while powering phone, when lights flash in patter, release and press 12345678980#.

New Member

Re: hardphone reboot if pc connected

Yes,

but this phone, can not at this stage (the light flash) ..

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