We have a dual integration (Definity G3/CCM) Unity version 3.1.1. The CCM side has been fine for months, but if someone calls into the G3 side, periodically it will cut the caller off and ask them if they are finished. I have listened to some of these messages and the voice always seems low, or the background (comfort noise) is very high. I imagine this may be fooling Unity into thinking that no one is talking. We have added the quiet50.prm paramter to the Dialogic parameter file, but so far it hasn't made a difference. Otherwise, everything else is great.
The one person that this is affecting the most is our president when he calls in to leave a message for his assistant. This is not good.
Any way you can increase the voice quality or boost the gain on the trunk that your president is dialing in on?
Another thing you might try is increasing the Unity's silence detect timers. On the SA - Configuration - Recodings page, you can bump up the values for Short Recofding and Long Recording. These determine the number of seconds of silence that Unity uses to detect the end of a recording.
I don't think so. This problem almost never happens except when the president calls in from his house. I can't exactly tell him to go and get a new phone for his house. Especially since the old Audix Intuity VM system never had this problem.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...