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New Member

Headset with softphone and wirless network connection

I am unable to get 2 way audio when I use headset on wireless connection? I can hear the caller but they can not hear me. Can anyway make suggustion on this. Plantronics audio 625 USB

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Accepted Solutions
Cisco Employee

Re: Headset with softphone and wirless network connection

Hi!

First of all please check that you are using a supported wireless headset from the link below:

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11914409

Regards,

Tere.

Regards, Tere. If you find this post helpful, please rate! :)
3 REPLIES
Cisco Employee

Re: Headset with softphone and wirless network connection

Hi!

First of all please check that you are using a supported wireless headset from the link below:

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11914409

Regards,

Tere.

Regards, Tere. If you find this post helpful, please rate! :)
New Member

Re: Headset with softphone and wirless network connection

Have you walked through the Audio Tuning Wizard with the headset connected. You may have also have to access the advanced audio features of your PC and disable the built in microphone.

New Member

Re: Headset with softphone and wirless network connection

This does not work either. The headset is not compatiable with phones.

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