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Community Member

hear the partial system prompt when access mailbox.

Enviroment:

Unity 3.15 with 12 ports dilogic card connected to NEC2000 PBX.

Somethimes when user press message button they only hear a part of the system promt, the very beginning part just didn't played. Is there a way we can modify some delay parameter on the dilogic card so that unity has some seconds delay before play the prompt ?

Thanks

3 REPLIES
Cisco Employee

Re: hear the partial system prompt when access mailbox.

There's a Unity setting (not a Dialogic setting) that you can use. Set "DelayBeforeOpening=x" where x is in seconds in the [Configuration] section of the switch file. This should give a bit of a delay. Changing this setting will require a Unity restart.

Community Member

Re: hear the partial system prompt when access mailbox.

Where can I fibd this file? Could you get me the detail? Thanks

Cisco Employee

Re: hear the partial system prompt when access mailbox.

The name of the file will be located here in the Windows Registry...

HKLM\Software\Active Voice\MIU\1.0\Initialization\SwitchX\Switch Configuration File

This file will be located in the \CommServer\Intlib directory.

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