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New Member

Help Desk Administrator role in Unity Connection is unable to Reset Voicemail PINs

Hi..

Help Desk Administrator role in Unity Connection is unable to Reset Voicemail PINs for System Administrators and fellow Help Desk Administrators. From Cisco Forums, this is a known fact. Is there a workaround role or script?

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New Member

I had this problem also. 

I had this problem also.  After contacting Cisco, they informed me that the Help Desk Administrator role doesn't have the authority to make chages to accounts that have higher privileges such as System Administrators and Help Desk administrators.

Basically, the Help Desk role can only make changes to users.

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