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HELP: ICD menu and DTMF

I wrote an ICD script that similiar to the workflow demonstrating interruptible step sample. It basically let the callers her the greeting with "press 1 to go to operator. Press 2 to go to Voice mail" once the callers are in the queue. I have configured the output voice prompt with "interruptible to Yes and Flush Input Buffer to No". Supposedly, once the caller press either 1 or 2 they should jumpt to the MENU section. The Menu section has two keys, key 1 for DTMF 1 and Key 2 for DTMF 2. Key 1 will be redirected to Operator extension, Key to will be redirected to Voice mail extension. The MENU is also configured with interruptible to Yes and Flush Input Buffer to No". Right now, the callers can hear the correct greeting but when they press either 1 or 2 the calls get disconnected immediately without being transferred to the correct extension. Any idea why? Please help!




Re: HELP: ICD menu and DTMF

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center ( or speak with a TAC engineer. You can open a TAC case online at

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

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