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Community Member

HELP !!! Issues with transfer

Hi

I am having an issue when transfering a call. When we transfer a call after pressing the transfer button twice (Blind transfer) we still hear ringing in the headset. This goes away if we select new call then end call.

Any ideas. Looks like a bug to me but what do you guys think.

Cheers

1 REPLY
Community Member

Re: HELP !!! Issues with transfer

Hi,

When you say "ringing in the headset" - you mean "ringback" - right?

Even after transfering the call, do you see nething on the phone? If not, can you try changing the phoneload on only one phone and see if that changes nething. I'v come across something like this before.

Regards,

Suman Bhattacharya

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