I can't seem to find any information on call coverage in the documents I've been able to look at on the web. We haven't upgraded the call manager 4.0 that we have as a pilot yet, so I don't have any help menus on the system itself. I'd like to read up on this feature to see if it's going to give us what we need, should we decide to intall the system as is. If we won't have good call coverage and forwarding like we do on the system we currently use, then we need to look into adding on something like Personal Assistant (maybe). I just need to see what Cisco says in detail about this new feature that was added in 4.1 I'm looking for a detailed description of the feature and how to program it. Here's what I've seen so far...if you can give me a link to a document that has what I'm looking for, I'd appreciate it :)
This field applies only to CTI route points and CTI ports. The settings in this row specify the forwarding treatment for internal calls to this CTI route point or CTI port if the CTI route point or CTI port has no coverage. Specify the following values:
Voice MailCheck this check box to use settings in the Voice Mail Profile Configuration window.
Note When this check box is checked, Cisco CallManager ignores the settings in the Coverage/Destination box and Calling Search Space. When this check box is checked for internal calls, the system automatically checks the Voice Mail check box for external calls. If you do not want external calls to forward to the voice-messaging system, you must uncheck the Voice Mail check box for external calls.
Coverage/DestinationThis setting specifies the directory number to which an internal nonconnected call is forwarded when an application that controls that directory number fails. Use any dialable phone number, including an outside destination.
Note When you enter a coverage/destination value for internal calls, the system automatically copies this value to the Coverage/Destination field for external calls. If you want external calls to forward to a different destination, you must enter a different value in the Coverage/Destination field for external calls.
Calling Search SpaceThis setting applies to all devices that are using this directory number.
Note When you choose a Calling Search Space for internal calls, the system automatically copies this setting to the Calling Search Space setting for external calls. If you want external calls to forward to a different calling search space, choose a different setting in the Calling Search Space for external calls.
We are having a similar problem too with our hunt group. I can't find any detailed step by step instructions as to how to set up scenarios. We have a hunt pilot number set up for a help desk that is a DID. Then we have three phone extensions listed then to voice mail last. We cannot get the thing to ring on the pilot number. There needs to be some SIMPLE instructions for those new to this technology to get their objectives accomplished. What I see in the documentation answers is copied right out of their manuals, which I have read, but still don't understand the process. There are too many factors to consider and we need some other real life 'what if' and 'how to' scenarios.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...