Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Help Page CCM

I have CCM version 6 and the pages of helps are not available. Help/ThisPage show :

HTTP Status 404 - /Help/es/ccm/ctx/ccm_phoneconfig.html

--------------------------------------------------------------------------------

type Status report

message Help/es/ccm/ctx/ccm_phoneconfig.html

description The requested resource (/Help/es/ccm/ctx/ccm_phoneconfig.html) is not available.

--------------------------------------------------------------------------------

Apache Tomcat/5.5.17

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Help Page CCM

Hi Ricardo,

You are hitting this bug;

CSCsi48388 Bug Details

Workaround: Set Browser to en-US

JPN: CM Admin online help refers to ja, which results HTTP 404

Symptom:

HTTP 404 error occurs when trying to open online help from Cisco Unified Communications Manager Administration page in case the browser locale is Japanese.

Conditions:

Cisco Unified Communications Manager 6.0(1)

Workaround:

Change the browser locale to en-us and try to open the online help.

1st Found-In

6.0(0.9971.2)

Fixed-In

6.0(0.9901.234)

6.0(0.9901.235)

6.0(1.2118.1)

6.1(1.1000.11)

Related Bugs

Help page won't display if browser has language different than English

Symptom: From Cisco Unified CM Administration, click 'Help --> Contents' or 'Help --> This page'. A new page will be opened but producing HTTP Error 404. This happen if the browser has a language other than English US If GUI does not have localization for those pages, we should anyway point to the English version rather than producing an error, as it happens in earlier versions (5.x) Conditions: CCM 6.0.1 Administration web page. IE 6 with language other than English US

Workaround: From IE Tools --> Internet Options --> Languages, remove the different language or leave it there but move English US on top. Further Problem Description: The page opened with languages installed other than Engish US, will point to URL: https:///Help//ccm/index.html where can be en_US (English USA), no (Norwegian), etc. If you instead use the following: https:///Help/en_US/ccm/index.html it will redirect to the following one and it's working: https:///Help/en_US/ccm/wwhelp/wwhimpl/common/html/frameset.htm - It does nott happen from Serviceability, OS or DRS. From there the URL point always to the URL with 'en_US' - It does not have regression: on CCM 5.x the URL is different and does not include localization - Reproducible also with browser different than IE (e.g. Firefox)

Hope this helps!

Rob

3 REPLIES
Hall of Fame Super Red

Re: Help Page CCM

Hi Ricardo,

You are hitting this bug;

CSCsi48388 Bug Details

Workaround: Set Browser to en-US

JPN: CM Admin online help refers to ja, which results HTTP 404

Symptom:

HTTP 404 error occurs when trying to open online help from Cisco Unified Communications Manager Administration page in case the browser locale is Japanese.

Conditions:

Cisco Unified Communications Manager 6.0(1)

Workaround:

Change the browser locale to en-us and try to open the online help.

1st Found-In

6.0(0.9971.2)

Fixed-In

6.0(0.9901.234)

6.0(0.9901.235)

6.0(1.2118.1)

6.1(1.1000.11)

Related Bugs

Help page won't display if browser has language different than English

Symptom: From Cisco Unified CM Administration, click 'Help --> Contents' or 'Help --> This page'. A new page will be opened but producing HTTP Error 404. This happen if the browser has a language other than English US If GUI does not have localization for those pages, we should anyway point to the English version rather than producing an error, as it happens in earlier versions (5.x) Conditions: CCM 6.0.1 Administration web page. IE 6 with language other than English US

Workaround: From IE Tools --> Internet Options --> Languages, remove the different language or leave it there but move English US on top. Further Problem Description: The page opened with languages installed other than Engish US, will point to URL: https:///Help//ccm/index.html where can be en_US (English USA), no (Norwegian), etc. If you instead use the following: https:///Help/en_US/ccm/index.html it will redirect to the following one and it's working: https:///Help/en_US/ccm/wwhelp/wwhimpl/common/html/frameset.htm - It does nott happen from Serviceability, OS or DRS. From there the URL point always to the URL with 'en_US' - It does not have regression: on CCM 5.x the URL is different and does not include localization - Reproducible also with browser different than IE (e.g. Firefox)

Hope this helps!

Rob

Community Member

Re: Help Page CCM

Thanks rob, I can resolve the problem

Hall of Fame Super Red

Re: Help Page CCM

Hi Ricardo,

You are most welcome :) Glad to be of some small help!

Take care,

Rob

203
Views
0
Helpful
3
Replies
CreatePlease to create content