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New Member

Help using call pick up

I have a problem with my Cisco phones to answer a call on another capture group that I am not in it.

I am doing that Cisco documentation says me:

1. Go offhook on any available line appearance.

2. Press the More softkey and then the GPickup softkey.

3. Dial the Group Call Pickup number.

4. Press the Answer softkey.

I don't know what happen. I need help please.

I use CCM 4.1

Thanks, Carlos.

2 REPLIES
New Member

Re: Help using call pick up

Hi Carlos

Is that pickup in partition that accessibe using your phone CSS ?

New Member

Re: Help using call pick up

Yes.

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