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New Member

Help with call pickup

I need that some users can pick up incoming calls of another call pick up group that I'd created yet.

How can I configure it?.

Thmaks, Carlos.

7 REPLIES

Re: Help with call pickup

Carlos

Please check this link

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094380.shtml

Sankar

PS: please remember to rate posts!

New Member

Re: Help with call pickup

Hi.

I am doing the same that the same document shows me but the GPickup softkey doesn't appear in my Cisco ip phones 7912. I don't know know what to do.

I use CCM 4.1.

Thanks, Carlos.

Silver

Re: Help with call pickup

Hi,

Pickup the Phone and Press the Softkey "More" you should now see "GPickUP" if not go to CCM Admin Page

Click Device->Device Setting->Softkey Template

find,Click One of your Template then at the Top of the page you should see Configure Softkey, Offhook-> now you should select Pickup Group.

Please Rate.

Cheers

New Member

Re: Help with call pickup

I did what you say me but when I try to capture a incoming call of another capture group pressing the softkey more and after the screen shows me Capt and CaptGr.

Are my phone configured in Spanish?.

I don't know what to do.

Silver

Re: Help with call pickup

CaptGr: Contestar una llamada en una extensión del grupo de captura

Captur: Contestar una llamada en otra extensión del grupo de captura

CapturOt: Contestar una llamada en una extensión de grupos de captura asociados

Yes you re using spanish :)

New Member

Re: Help with call pickup

OK, thank you very much but now I still having a problem I need help.

The phone of another capture group rings, I off-hook the phone and I dial the number of this capture group configured in CCM 4.1 and then after I press Captur but my phone doesn't rings.

I don't know what happen.

Thnaks, Carlos.

New Member

Re: Help with call pickup

Sorry I said something wrong in the previous post.

This is what I do to answer a call of another group pick up like Cisco documentation explain

1. Go offhook on any available line appearance.

2. Press the More softkey and then the GPickup softkey.

3. Dial the Group Call Pickup number.

4. Press the Answer softkey.

but it still doesn't work in my CCM 4.1.

I don't know what happen.

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