07-18-2002 01:07 PM - edited 03-12-2019 07:58 PM
Unity 3.1 installed on W2K Server SP2 with Exchange 2000 SP2 with serial integration to a Nortel Meridian PBX - System will operate without problem and with "normal" utilization levels for 6 or more hours at a time. CPU utilization will then max out, with AV services accounting for 95+% of the load.
Whether CPU utilization is high or not, system will sometimes not answer call until the third or fourth ring (ports free), and Opening Greeting will start 4 to 15 seconds after answer. Ideas??
07-18-2002 01:45 PM
You might see these two defects
GAEN takes 100% of CPU time when lots of errors reported in EventLog
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdu21659&Submit=Search
AvGaenSvr: Sends cpu usage to 100%
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCae07571&Submit=Search
07-18-2002 02:05 PM
What service is it in task manager? Usually we see the AvGaenSvr do this when it hits upon a corrupt event log. Unless you're using the Event Notification Utility, you can safely disable this service. If you try to kill it on a running system, usually the AvCsMgr picks up the high CPU. The only thing to do then is simply reboot the system.
07-22-2002 04:58 AM
As far as the delay in the opening greeting:
Make sure that you have extension numbers assigned to your individual. Before we assigned the numbers at the ports we were the same delay with calls coming from our PBX
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