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historical reporting

Hi,

I have Cisco Application Administration - 3.0(3a) installed. I want to create detailed agent reports (historical) but I'm not able to since in the installed reporting packages, i see only IVR package. Do you know any way to install other packages.

Thanks in advance.

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Re: historical reporting

Here is the URL which contains the complete list of documents on Cisco Customer Response Applications Historical Reports which includes installation, troubleshooting etc.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/super/hr_user/

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