I have Cisco Application Administration - 3.0(3a) installed. I want to create detailed agent reports (historical) but I'm not able to since in the installed reporting packages, i see only IVR package. Do you know any way to install other packages.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...