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New Member

HIT ZERO FOR OPERATOR

If I never assign an actual line appearence/extension as "0", can I use the "translation pattern" feature to convert say someone hitting "0" to "100" which is my current operator station? I have tried it but it doesn't appear to work.

Thoughts?

3 REPLIES
New Member

Re: HIT ZERO FOR OPERATOR

Yes, thats exactly what you do, we use it. How have you set it up? The only thing I could see that would stop it working is if you've not got your Calling Search Space and partitions set-up right.

All you should need to do is create a translation pattern named 0 and the called party translation to 100 and select the route option, if you are using partitions make sure that whichever partition you put it in exists in your users calling search space.

New Member

Re: HIT ZERO FOR OPERATOR

Try a CTI route point with call foward all pointing to 100.

jwise@wavenet.cc

New Member

Re: HIT ZERO FOR OPERATOR

Just to avoid confusion the actual field under the translation pattern config sheet is "Called Party Transform Mask"

You would simply put the extension you would like 0 to translate to in this case. Ex. 100 for the receptionist.

Cheers

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