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hold/transfer not working

shane
Level 1
Level 1

‎12-03-2002 06:53 AM - edited ‎03-12-2019 09:47 PM

I have one call manager running 3.2.2spE at my central office. At one of my remote locations none of the hold or transfer buttons work. It is only about 4 phones in this remote location. It is a 56k circuit. I have regions setup running g729 at this remote location. The buttons look active but when I press them nothing happens.

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5 Replies 5

marinaibm
Level 4
Level 4

‎12-03-2002 08:13 AM

Did you enable g729 codec for MoH under Service > Service Parameters >

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shane
Level 1
Level 1
In response to marinaibm

‎12-03-2002 08:17 AM

g729 is listed as a supported codec.

0 Helpful

marinaibm
Level 4
Level 4
In response to shane

‎12-03-2002 08:51 AM

Is there an h323 gateway? Can you try to check MTP required box on the gateway configuration page?

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shane
Level 1
Level 1
In response to marinaibm

‎12-03-2002 09:14 AM

there is an H323 gateway. I looked at the gateway at that location in call manager and it was the only one with that checked. I unchecked the mtp required and reset and now everything worked.

Thanks for your help.

0 Helpful

marinaibm
Level 4
Level 4
In response to shane

‎12-03-2002 09:03 AM

BTW you say the buttons look active, do you get any error message at all when you press them?

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