I am trying to get Unity to supervise transfers to my office secretary. When she is on the phone and her line rings Callmanager forwards it to Unity and it goes straight to VM. I set the supervise transfer and checked the box to ask the caller if they want to hold but they never get the option of holding. It simply goes straight to VM. I am running CM 3.1.3a(C) with Unity 18.104.22.168 and TSP 6.0.1. I feel like I am missing something in my subscriber setup in Unity.<br><br>Thanks in advance.<br><br>
The problem is that you have call waiting or call forward busy (CFB) configured on the line. CallManager never returns busy to the Unity and thus Unity never takes the busy action. You will need to turn of call waiting and CFB to get this to work.
Keith Chambers Unity Technical Lead Unified Voice Team, San Jose Cisco Systems
this is what Unity is supposed to do... when the call forwards into Unity from an extension number, we look that extension up, find the mailbox in this case and we will deliberately skip the transfer rules in this case and go straight to the greeting. You can imagine if we didn't do this we could very easily get caught in a "transfer loop" where we send the call out, it comes back in busy/RNA which would then forward back out to the extension etc... until we ran out of ports and the call was dropped. not good.
You essentially want to provide holding services without using the switch to do it here... call forwards into Unity busy you want us to immediately tell the person they are on hold and there are x people in front of them... is this right? There are probably better ways to go about this using functionality external to Unity but heres one way you can handle it.
Enable the busy greeting for this persons mailbox set it to blank greeting and in the after greeting action set it to attempt transfer for the same mailbox. This loop around trick will take all calls that forward busy to this mailbox and try the number again which will then put them in the busy queue youre looking for.
This is a real good way to chew up a lot of ports in a hurry so be careful but that should work for you.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...