Hi all, <br><br>Ok... I want to create a holiday message and play that message only on holidays. By default it seems that on holidays, it plays the Closed Openning Greeting. <br><br>I've tried creating a new Call Handler that will play a "closed for the holiday" message, but I can seem to get it do it's thing...<br><br>Has anyone tried to do this ???<br><br>Thanks, <br><br>--Jon<br><br>
Yeah, Unity doesnt have special holiday greetings built in (yet its on my wish list ping GiPPERs with it as a feature request and itll get the product folks attention).
You can handle this by stringing 3 call handlers together as follows:
OpeningGreeting1 Assign it to a schedule that has 8am to 5pm as on and the rest of the time as off (or whatever your office hours are). Record a standard greeting (the usual this is company X, if you know the name of the person thing). Set the closed greeting to blank and have it go to the OpeningGreeting2 call handler.
OpeningGreeting2 Assign it to a schedule that has 5pm to 8am as on and the rest of the times as off (i.e. the exact opposite of OpeningGreeting1). Record the standard greeting as We are closed . Set the closed greeting to blank and have it go to the HolidayGreeting call handler.
HolidayGreeting Assign it any schedule, doesnt matter. Activate the alterate greeting and record your holiday greeting as desired.
As such calls that come in during office hours get handled by the OpeningGreeting1 call handler, calls that come in after hours ends up at OpeningGreeting2 and if its a holiday (which forced the closed greeting on both opening greeting call handlers regardless of schedule) will end up falling all the way through to the HolidayGreeting call handler.
Hi all, This is beautiful and is exactly I'm trying to do too. Thanks folks for raising similar issue and answering it. However I still have a stupid question, how do I set "closed greeting" to blank ? Thanks again.
On the greetings page there are 3 radio buttons to choose from that dictate the source of the greeting. One for "system" (i.e. Unity generates a gretting using the extension number of the user), one for "Recording" for a user recorded greeting and one for "blank" which basically skips playing any greeting and goes right to the after greeting action.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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