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Community Member

Host not found problem on IP Phones 7940 / 7960

Hello,

anyone an idea on the following problem :

when doing a phone reset, it sometimes happen (random) that some phone cannot use :

1) the 'I' button

2) corporate directory selection

3) ip phone services

When trying to use these functions, the phone indicates "host not found".

When trying a reset with **#**, the phone still has got the problem, however, when unpluggen the device and replugging it, it works.

Thanks for any help.

4 REPLIES
Community Member

Re: Host not found problem on IP Phones 7940 / 7960

Sounds very much like DNS issues.

Try using just the IP address and see if the problem disappears.

Cheers

Matt

Community Member

Re: Host not found problem on IP Phones 7940 / 7960

We are using the ip address ...

Txs

Dirk

Community Member

Re: Host not found problem on IP Phones 7940 / 7960

I remember there being some mention of issues with the URL entries. Here's the only bug that i have at hand:

CSCdw01273

Directory button displays host not found when a URL is wrong.

Community Member

Re: Host not found problem on IP Phones 7940 / 7960

Hi,

we do experience exactly the same issue. Also looking for solution.

I have the same feeling that the problem is with DNS, but, it's not on all phones!

Would say, there is a bug in the phone firmware/CCM

yea, we are using CCM 3.3.2

Jan

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