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New Member

How can a caller back out of Unity

I have users who use calling cards to call back to the office when they are out of town. When using a calling card, if you press # at the end of a phone call, you can go ahead and dial another number without having to start all over again (dial the access number, put in your pin number, etc.). When they are done leaving a message in a Unity mailbox, how can they disconnect without hanging up?

6 REPLIES
Cisco Employee

Re: How can a caller back out of Unity

You can force Unity to hang up by pressing * several times - from anywhere in the conversation * will always back up one level until you get to the subscriber sign in conversation at which point if you hit * we'll hang up. Typically it's 3 or 4 *s to bail out all the way.

New Member

Re: How can a caller back out of Unity

Our users that are calling in to check voicemail want to be able to back out of Unity (4.01) and get back to the Call Manager (AA) so they may transfer to another ext without having to call back.

Is it possible in 4.01?

Thanks,

Michael

Cisco Employee

Re: How can a caller back out of Unity

not sure what you mean by backing out to call manager's AA here...

You can always back out of your mailbox by hitting * from the main subscriber menu (anywhere in the sub conversation you can back out) - the exit destination when leaving your subscriber conversation is to go to the opening greeting call handler, however this can be customized to go wherever you want.

From the opening greeting call handler, for instance, you can dial the Id of any other subscriber or call handler defined in the system to do a transfer if you like.

New Member

Re: How can a caller back out of Unity

Want to be able to get to AA so that the user may be able to dial an ext after they finish listening to their voicemails.

Now when they call in, # just restarts the menu option again, * jumps you back one until the opening greeting then disconnects the user. If that not the way its supposed to work where do I define what * does?

Thanks

Cisco Employee

Re: How can a caller back out of Unity

I'm a little confused here...

When you're at the opening greeting, that IS the auto attendant... you can dial an extension of a subscriber from there. Where do you want to go specifically if that's not it? You've mentioned you want to get to the auto attendant and that's it... There isn't some other "auto attendant" entry point in Unity so I'm not sure what to tell you about where to exit to here.

You can define the exit destination for subscribers on the Conversation page in the SA for each user - this can also be set using the BulkEdit tool if you need to touch a lot of users at once.

New Member

Re: How can a caller back out of Unity

We are using the CRA's auto attendant, we send the calling user to Sign-in to access voicemail from the outside. When they are done listening to their voicemail they would like to get back to the CRA AA to be able to get to another ext.

When they press * at the main voicemail menu they get disconnected. I have designated * in the conversation page to attempt transfer to a defined call handler and it works from the opening greeting of user x but not when you go into the actual voicemail playback menu.

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