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How do I access the Real Time Statistics

Good afternoon,

Im trying to pull some data from IPCC Express 3.03. I need to access the same data that is available from the Real Time Reporting tool in the CRA

Aplication Adminisration web page.

The specific data that I need is located in the "Overall IP ICD Stats" page:

1. Contacts Waiting

2. Contacts Abandoned

3. Longest Wait Duration.

I would like to display this data on a webpage on our coporate intranet.

Does the data exist is the SQL server? Or do I need the SDK and access the data from the CRA api?

Thanks in advance!

Craig

3 REPLIES
Bronze

Re: How do I access the Real Time Statistics

If you go to Tools, and Real-Time Reporting Snapshot config, you can enable a couple of SQL databases that will have that information in them. You can then simply access the SQL databases how you want. The link below should help.

Rick

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_administration_guide_chapter09186a0080114b18.html#1132077

Bronze

Re: How do I access the Real Time Statistics

Hi Craig,

I am not sure how often or how frequently you want to get this data, but one of the round about way of achieving what you need might be to use a Script, where in you can get this data using the " Get real time" step and set the value in any SQL table created explicitly for this purpose .. using the 'set data' step. You can trigger this script anytime u need an updated status and then pull the data from the SQL tables.

Ofcourse you'll need to have Database subsystem for this. I hope someone else will have a easier solution :-)

Hope that helps.

Blue

Re: How do I access the Real Time Statistics

I have written an app to display this information on the phone (7940/7960). Contact me at adignan@berbee.com if you would like more info.

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