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New Member

How do I get the System Prompts in Spanish to work?

I need to have the Spanish system prompts like "You have made an invalid choice" to work for our IVR. We have all the proper Nuance licensing and Nuance servers installed correctly. Our TTS and ASR in Spanish works fine. Here's an example of what I'm asking.

Variable Name = p_InvalidChoice

Variable Value = SP[AA\AAInvalidChoice]

This corresponds to the default directory for the English system prompts. I see all the Spanish system prompts sitting in their own directory C:\Program Files\wfavvid\Prompts\system\es_US\AA just like the English prompts have their own directory. What do I change the Variable Value to in order for it to play the Spanish System prompt?

Thanks

1 REPLY
New Member

Re: How do I get the System Prompts in Spanish to work?

Nevermind. I got it to work. I had to add "Set Contact Info" to the script and configure the properties. I had the Language variable's value set to es_US...I just had no place to put it unit I added Set Contact Info. In addition, I had to clear the language variable in "Get Contact Info" for this to work.

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