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How Do I Log a Subscriber Out of Exchange/Unity

I have 2.4.5 and want to move users from one Exchange server to another. I've read the advice - log them out of Exchange and Unity. I found the procedure in the 2.4.6 readme, but I can't find the "Logout user" button when I follow that procedure with 2.4.5.<br><br>Any help is appreciated. Thanks.<br><br>

11 REPLIES
Anonymous
N/A

Re: How Do I Log a Subscriber Out of Exchange/Unity

Unfortunately for versions prior to 2.4.6 you need a special password (that changes daily) to get into the DOHPropTest application to do this. In 2.4.6 you can go in without a password and it still lets you log them out.

If you contact TAC they can get you in to do this.

If you're in a real jam and can't contact support, the easiest way to do this is to shut down Unity entirely if you can get away with it.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

jns Cisco Employee
Cisco Employee

Re: How Do I Log a Subscriber Out of Exchange/Unity

We just installed Unity V2.4.6 and need to move users, usually one at a time. How do we use DohProp to logout users? We tried selecting the MailUsers collection and a user from the collections object. However the logout button is still grayed out? The file version is 2.4.0.54 and the product version is 2.4.6.102.

Anonymous
N/A

Re: How Do I Log a Subscriber Out of Exchange/Unity

Hmmm... the logout button on my 2.4.6 is always active when I select a mail user from the collection even if I'm logged into DPT in read only mode. I'm not sure what's going on there.

as a fallback, you can use the Bulk Logout utility on my web page (you can select just one user if you want)... it requires no PW to use.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

jns Cisco Employee
Cisco Employee

Re: How Do I Log a Subscriber Out of Exchange/Unity

I downloaded and installed the utility. Tried logout of a couple of subscribers. There were no error mesages in the the log file or event log. However, even though I had checked the "force mwi off" the mwi stayed lit (nec neax2400 with serial integration). Still able to leave and retrieve messages from email and over the handset. Also, logged into the server with the appropriate account permissions.

Anonymous
N/A

Re: How Do I Log a Subscriber Out of Exchange/Unity

When you call in over the phone the DOH will log into the mailbox every time (this is independant of the Notifier being logged into everyone's mailbox to check for MWI/notification events based on inbox state chagnes).

the force MWI off may not work for every integration yet (I haven't tried it with serial yet). The thing to test is after you log the notifier out of their mailbox using that tool, if you toggle a voice mail message (i.e. the only voice mail message in the box) to unread and then back to read, is there any lamp activity for the box. If not, the notifier is logged out and you're good to go. Unfortunately there's no programatic way to see if we're logged in at the moment or not (which would be nice) so this method is really the only way to be sure.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: How Do I Log a Subscriber Out of Exchange/Unity

Had a couple other thoughts on this sitting here looking at the code...

if the user in question was already logged out of the notifier, the MWI off wont work. How it works is I ask the notifier to queue up a lamp off for this guy and once it's in the queue, I then ask the notifier to drop that guy. If they've already been logged out ahead of time, the lamp off wont get queued (because the notifier doesn't know about them). One way to be sure is to select a guy, resync them (i.e. have the notifier log back into their box), make sure the lamp is working for that guy's phone (use an inbox message toggle test) and then log him out and see if the MWI is forced off or not. I'd be curious to know if that's not flying. Either way the MWI thing isn't entirely necessary. If it doesn't work it's not a huge deal.

Also, with respect to making sure the notifier is logged out of that persons' box, I'd resync one of the user, make sure their lamp is working with the message box toggle test, log them out using the tool and repeat the same message box toggle test. If the lamp activity is not happening after the logout, you can be sure the notifier is out of that guys box.

I'll see about making some notations in the log if the notifier doesn't find that guy when attempting to turn the lamp off and make a note of it (I'm not sure I can detect that condition).


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

jns Cisco Employee
Cisco Employee

Re: How Do I Log a Subscriber Out of Exchange/Unity

ok, thanks, the toggle test seems to work. however, still cant force the mwi off.

Anonymous
N/A

Re: How Do I Log a Subscriber Out of Exchange/Unity

Yeah, I'm in the office today running some tests and I can't get the MWI thing to work on serial either... I should probably just hide that option until I figure this one out.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: How Do I Log a Subscriber Out of Exchange/Unity

Just as a follow up to this... the updated version of the BulkLogout utility should not properly force lamps off when logging folks out (if you want that to happen). I tested it with analog, serial and IP integrations and it seems to work fine.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: How Do I Log a Subscriber Out of Exchange/Unity

from the v2.4.6 readme: dohproptest -a will enable the logout button

Anonymous
N/A

Re: How Do I Log a Subscriber Out of Exchange/Unity

yeah... -a means "attached" mode which means DPT will bind to the running Unity instead of creating it's own private connection. You need that to be able to log users out of Unity... I shoulda mentioned that!

thanks for the pickup.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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