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New Member

How do I use Redirecting Number's Mailbox

Have a IP phone that is forwarding to another phone and then to Unity. I want the call to go to the forwarding phone's Unity mailbox (not the original phone's mailbox). How do I do this?

3 REPLIES
Gold

Re: How do I use Redirecting Number's Mailbox

There isn't a way to do this. The TSP is hard coded to integrate on the first forwarding station data and to ignore the last forwarding station data. There aren't any plans to change this that I am aware of.

Thanks,

Keith

New Member

Re: How do I use Redirecting Number's Mailbox

We found a way to do this. On Unity 3.3.2 web admin, there is a Call Routing menu that has a "Forwarded Calls" option. You can create a rule to redirect calls from the forwarding station to a specific subscriber. It is working now.

Gold

Re: How do I use Redirecting Number's Mailbox

If you don't have the DN already assigned in Unity and don't mind manually maintaining the table that will certainly work. One other way you could do it is to assign the forwarding station DN as an alternate extension to the mailbox.

Thanks,

Keith

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