Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

How do you specify voice mailbox number in CCM v3.3

How do you specify something other than the default voice mailbox number under CallManager 3.3? Previous versions had a field on the configure DN screen to specify the voice mailbox number. The help seems to point toward the configure DN screen, but I cannot find this field under 3.3.


Re: How do you specify voice mailbox number in CCM v3.3

If you want to point a phone at a different mailbox then you need to create a new voice mail profile with a mask for the mailbox. Then assign this new VM profile to the line of the phone / device profile.

Usually you use the default vm profile to do a one for one match mailbox to extension number, the use of device profile makes it a little more complicated than before but is more flexible where you want to change everyones number, for example on a shared vm where you want to prefix all extensions with xx or yy depending on the tennant.